Begin by trying to find an answer to your question in the Knowledgebase. Often it will provide an immediate answer to your question.
To provide the highest quality, most cost effective, timely and personal responses to our customers, technical support always begins with customers logging into their account on our website (click the Customer Login button). If we are not able to resolve the question or issue via email, we will call and speak with you personally. We are often able to respond within minutes to your question, usually within an hour or two and always within 1 business day.
Cloud Service includes free on-going, unlimited technical support. Purchase of a License Key includes 30 days of free support. You have the option of purchasing Annual Technical Support when you purchase your License Key or you can purchase it later if the need arises.