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Why are employees having trouble getting TimeClock Pearl to open in their browser?
Follow the "Set Up Instructions" provided with the Network Edition download to create the link you give to employees to use to open TimeClock Pearl. They can create a bookmark with that link for quick, easy access. For the link/bookmark to work correctly it must be exactly as...
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How do I restrict which workstations can be used as clock in/out stations?
You set workstation restrictions by entering their IP addresses in FileMaker Pro. Open TimeClock Pearl. Click File on the Menu bar, pull down to Sharing, move over to Instant Web Publishing. Then on the Instant Web Publishing screen, click "Specify", to enter the IP addresses of the workstations...
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Why am I unable to access the Network Edition of Timeclock Pearl via web browser from another workstation?
TimeClock Pearl must be open and running on the workstation that is hosting it in order for access to be available via web browsers from other workstations.
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Why does the Timekeeper get the error: "Record in use. Your attempt to edit the record failed because another user is currently using the record."?
That error is generated if two individuals are trying to modify the same record at the same time - either an employee time clock record or an employee file record. For example, if the payroll administrator is in the employee screen on the server and is working with a particular employee record...
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Why do we get the message "Data Entry Error. Your attempt to save changes to the current record or request failed because of the following: Invalid Numeric value in field "EmployeeID"?
Employee PIN's (Personal Indentification Numbers) are restricted to numeric characters only. The error is generated if a letter or any character other than a number is entered. If that happens, an employee can click the "Clear" button on the PIN entry screen and reenter their PIN, or they can...
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We're getting the "maximum number of users" error message. What can we do?
TimeClock Pearl is hosted using the database application, FileMaker Pro so the time clock can be accessed using web browsers on multiple workstations. It is the client version of FileMaker, Inc.'s database software. They also offer 2 server versions with much greater capacity, but also with...
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Where are the links to download FileMaker Pro we purchased with our Network Solution? I need to move it to a new computer.
You can find both the download link for FileMaker Pro and your FileMaker Pro License Key in the email we sent you when you made your Network Solution purchase.
This FAQ section of our website is limited to general questions. Customer support is provided using the Customer Login button on our...
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I am a bit confused by your description regarding the number of employees, "you can set up 5 designated clock in/out stations for any number of employees." Is the 5 employees the total number of employees you can enter into the system or is that number the total of workstations that can be used as permanent time clock locations? I assume that this is a FileMaker solution...can it be hosted on a FileMaker Server?
If you're familiar with FileMaker, you're probably aware that FileMaker Pro (the client version of FileMaker, Inc. database software, as opposed to their server software and is provided by Affinity Software with a Network Solution purchase) can host a solution and supports up to 5 simultaneous web...
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Will the TimeClock Pearl Network Solution integrate with Active Directory? We have about 15 employees that we need to track and do not want to have to setup another password for them. Ideally, they would be able to use their web browser to and sign-in/out using their network username/password.
The short quick answer is, "No." While FileMaker Pro (the database application used to develop TimeClock Pearl) can use the Active Directory to authentic a user for a particular data file, using that capability would have still required them to re-enter their username and password to access...
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I was looking at the TimeClock Pearl Network Solution and wanted to be able to install the software on the server but to do Payroll Administration from another computer. Can we do that? And is there additional cost for the number of workstations employees use to clock in/out using their web browser?
The Network Solution purchase price includes a license to install one copy of FileMaker Pro that is used to host and administrate TimeClock Pearl. Employees access TimeClock Pearl using their web browser. If you want to host TimeClock Pearl on one workstation or server and administrate...
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