Someone may have inadvertently selected "Current Record" on the Print dialogue box instead of "Records Being Browsed."  Run timecards again and when your computer's Print dialogue screen comes up, look for the words, "Current Record", click on them and drop down to select, "Records Being...

Make sure that "Records Being Browsed" is selected when your computer's Print Dialogue box appears, not "Current Record."  If "Current Record" is selected, only one time clock entry of one employee will display, with the rest of the screen being blank.  Click on "Current Record" and drop...

It’s possible, if the computer hosting TimeClock Pearl crashes or is turned off while data is being written to the TimeClock Pearl data file, for the file to be damaged.  If, when opening TimeClock Pearl, you get an error message that the file has been damaged and instructing you to use...

Known Issues 4.0 • The lower pixel or two of numbers and letters on printouts (timecards and reports) are clipped for Windows users (not Mac users). Changes Made In 4.1 Update  (released December 11, 2009). All print outs (timecards and reports) which clipped the bottom pixel of...

The message "this action cannot be performed because this file is not modifiable" is displayed when TimeClock Pearl is installed in a location which the logged in user of that computer doesn't have both read/write authorization. If a person with Administrative authorization for the workstation...

Sorry you're having trouble with the TimeClock Pearl Kiosk Solution. The Kiosk Solution download includes the FileMaker Runtime Application. The User's Guide explains in more detail FileMaker's role with our three solutions. The file named, "TimeClock Pearl.app" is the FileMaker Runtime...

To ensure the security of your time clock data, the only way to retrieve a forgotten password is to send the time clock data file that ends with a ".kiw" extension to us. Since this is a customer support issue, (this FAQ section is for general questions), you'll need to use the Customer Login...

The key-pad doesn't appear on the screen to enter your Admin Password, because you can enter letters and numbers for the admin password from your keyboard. No characters display when you enter your password (so others can't see what you type), but after you've enter them, just click the "Continue"...

Try a different browser. We have had a rare reports of older browser versions not downloading the Mac .dmg file correctly. If you're using Safari, try Firefox. If you're using Firefox, try Safari.

The date and time for the Kiosk Solution is retrieved from your computer, so you'll need to set the computer's date & time. If the computer isn't retaining the correct time, there's a small battery in your computer that needs to be changed.